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Live Webcast Replay

Building Our Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations


Total Credits: 1 including 1 Personnel/Human Resources - Non-technical

Average Rating:
   60
Category:
ACPEN Industry Institute |  Personal Development |  Professional Development |  Human Resources
Speaker:
Tina Hallis, Ph.D.
Course Levels:
Basic
Duration:
1 Hour
Product Type:
Live Webcast Replay
License:
Access for 30 day(s) after program date.

Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Description

Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.

Basic Course Information

Learning Objectives
  • How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
  • How to PRACTICE on the easy stuff so we get better at staying calm
  • How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
  • How to make it easier to CHOOSE the best response for ourselves, the other person, and our team

Major Subjects
  • Emotional Intelligence
  • Management Skills
  • Teamwork
  • Customer Relations

Course Materials

Speaker

Tina Hallis, Ph.D.'s Profile

Tina Hallis, Ph.D. Related seminars and products


Tina Hallis, Ph.D. is the founder of The Positive Edge. She is certified in Positive Psychology through the WholeBeing Institute and a Professional Member of the National Speakers Association. She is the author of Sharpen Your Positive Edge:  Shifting Your Thoughts for More Positivity & Success, a workbook with 80 short tips to make it

Tina worked for 20+ years in Biotechnology before discovering a new science called Positive Psychology in 2011. Seeing the powerful impact this information has on improving people and organizations, she decided to create her own company, The Positive Edge. Her focus is to share insights and strategies that help employees, managers, and leaders build their positivity skills. Studies show that increased positivity activates our ability to learn and make better decisions, broadens our perspective to see more possibilities, improves our interactions and relationships, and strengthens our resilience to stress and overwhelm.

Tina has had the opportunity to share this information with thousands of people from a variety of industries including government agencies, academic institutions, medical staff, financial institutions, biotech companies, manufacturing companies, sales teams, nonprofits, and more.


Dates

Thu, Dec 01, 2022 - 06:00pm to 07:08pm CST
Mon, Dec 12, 2022 - 02:00pm to 03:08pm CST
Sat, Dec 17, 2022 - 10:00am to 11:08am CST
Tue, Dec 27, 2022 - 06:00pm to 07:08pm CST
Wed, Jan 04, 2023 - 11:00am to 12:08pm CST
Fri, Jan 13, 2023 - 01:00pm to 02:08pm CST
Wed, Jan 25, 2023 - 03:00pm to 04:08pm CST
Thu, Feb 02, 2023 - 06:00pm to 07:08pm CST
Sat, Feb 04, 2023 - 09:00am to 10:08am CST
Thu, Feb 16, 2023 - 11:00am to 12:08pm CST
Mon, Feb 27, 2023 - 01:00pm to 02:08pm CST
Thu, Mar 02, 2023 - 03:00pm to 04:08pm CST
Mon, Mar 20, 2023 - 09:00am to 10:08am CDT
Fri, Mar 31, 2023 - 11:00am to 12:08pm CDT
Fri, Apr 07, 2023 - 01:00pm to 02:08pm CDT
Sat, Apr 15, 2023 - 03:00pm to 04:08pm CDT
Mon, Apr 24, 2023 - 09:00am to 10:08am CDT
Wed, May 03, 2023 - 11:00am to 12:08pm CDT
Fri, May 12, 2023 - 01:00pm to 02:08pm CDT
Wed, May 24, 2023 - 03:00pm to 04:08pm CDT
Tue, May 30, 2023 - 06:00pm to 07:08pm CDT
Sat, Jun 03, 2023 - 09:00am to 10:08am CDT
Wed, Jun 14, 2023 - 11:00am to 12:08pm CDT
Tue, Jun 20, 2023 - 01:00pm to 02:08pm CDT
Mon, Jun 26, 2023 - 03:00pm to 04:08pm CDT
Sat, Jul 08, 2023 - 09:00am to 10:08am CDT
Thu, Jul 13, 2023 - 06:00pm to 07:08pm CDT
Mon, Jul 17, 2023 - 11:00am to 12:08pm CDT
Mon, Jul 24, 2023 - 01:00pm to 02:08pm CDT
Sat, Aug 05, 2023 - 03:00pm to 04:08pm CDT
Fri, Aug 11, 2023 - 09:00am to 10:08am CDT
Thu, Aug 24, 2023 - 11:00am to 12:08pm CDT
Thu, Sep 07, 2023 - 01:00pm to 02:08pm CDT
Wed, Sep 13, 2023 - 03:00pm to 04:08pm CDT
Wed, Sep 20, 2023 - 09:00am to 10:08am CDT
Sat, Oct 07, 2023 - 11:00am to 12:08pm CDT
Wed, Oct 18, 2023 - 01:00pm to 02:08pm CDT
Tue, Oct 24, 2023 - 03:00pm to 04:08pm CDT
Mon, Nov 06, 2023 - 09:00am to 10:08am CST
Wed, Nov 15, 2023 - 11:00am to 12:08pm CST
Thu, Nov 16, 2023 - 06:00pm to 07:08pm CST
Tue, Nov 28, 2023 - 01:00pm to 02:08pm CST
Mon, Dec 04, 2023 - 03:00pm to 04:08pm CST
Wed, Dec 13, 2023 - 09:00am to 10:08am CST
Thu, Dec 21, 2023 - 11:00am to 12:08pm CST
Sat, Dec 23, 2023 - 01:00pm to 02:08pm CST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For All
Original Recording Date 05/22/2020
Yellow Book No
Course Developer Tina Hallis
Date Added to Catalog 03/05/2020

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199). 


Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method

Group Internet Based


Course Registration Requirements

Online Registration


Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


Reviews

5
4
3
2
1

Overall:      4.7

Total Reviews: 60

Comments

Mayumi T - Cutler Bay, Florida

"Great seminar"

Lee F - Ann Arbor, Michigan

"Tina is an incredible presenter and great at explaining what she is trying to convey."

Hilary E

"Very timely subject as it seems everyone is on edge post-pandemic. I really enjoyed this course. Also, I liked that Dr. Hallis used stories and examples to illustrate her points. Great!"

Gast K

"Normally I don't find CPE very helpful. This was VERY helpful. I am going to use what I learned today on Monday morning with my difficult coworker. Thank you!"

Gallardo Anthony Eugene G

"Excellent speaker "

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