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Live Webcast Replay

Giving Feedback That Delivers Results (alt: Navigating Difficult Conversations)

Total Credits: 1 including 1 Business Management & Organization - Non-technical

Average Rating:
ACPEN Industry Institute |  Practice Management
Jill Schiefelbein
Course Levels:
1 Hour
Product Type:
Live Webcast Replay
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that simultaneously gets buy-in and results in direct action? In this session, we'll uncover a handful of strategies to drive results with your communication. 

Basic Course Information

Learning Objectives
  • How to keep feedback discussions from getting heated or personal
  • Strategies for communicating your position without coming across as confrontational
  • Common reasons communication fails, and how to avoid them
  • How to create and organize messages for maximum persuasive impact

Major Subjects
  • leadership
  • communication
  • performance 

Course Materials


Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products

University faculty-turned-entrepreneur, Jill is an award-winning business owner, author, and recovering academic. She taught business communication at Arizona State University for 11 years, analyzed terrorist documents to provide counter-terrorism messaging strategies to the military, and was a pioneer in the online education space, creating an office serving 60,000 students and—with no staff or operational budget—added $1M in revenue in its first year.

Now, Jill focuses on providing custom communication training and strategies for her clients—through workshops, keynote speaking, consulting, and virtual training. She’s helped clients all over the spectrum learn dynamic communication skills: from Boomers, to Millennials, to Generation Z—from Fortune 50 companies, non-profit organizations, and even some reluctant professional athletes.

She’s a VIP contributor to Entrepreneur, and a livestream video personality. She has a syndicated YouTube channel that teaches communication skills and reaches thousands each week. She's written communication textbooks used at multiple universities, is a frequent guest on a wide range of podcasts, and has been featured in Forbes, Entrepreneur, CNET, and Time. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business from Entrepreneur Press was a #1 New Release in multiple Amazon categories.


Mon, Jan 31, 2022 - 02:00pm to 03:07pm CST
Fri, Feb 04, 2022 - 09:00am to 10:07am CST
Sat, Feb 19, 2022 - 01:00pm to 02:07pm CST
Wed, Mar 09, 2022 - 10:00am to 11:07am CST
Mon, Mar 28, 2022 - 02:00pm to 03:07pm CDT
Mon, Apr 11, 2022 - 09:00am to 10:07am CDT
Thu, Apr 28, 2022 - 01:00pm to 02:07pm CDT
Fri, May 13, 2022 - 10:00am to 11:07am CDT
Tue, May 31, 2022 - 02:00pm to 03:07pm CDT
Wed, Jun 08, 2022 - 09:00am to 10:07am CDT
Thu, Jun 23, 2022 - 01:00pm to 02:07pm CDT
Thu, Jul 14, 2022 - 10:00am to 11:07am CDT
Tue, Jul 26, 2022 - 02:00pm to 03:07pm CDT
Tue, Aug 09, 2022 - 09:00am to 10:07am CDT
Mon, Aug 22, 2022 - 01:00pm to 02:07pm CDT
Sat, Sep 10, 2022 - 10:00am to 11:07am CDT
Mon, Sep 26, 2022 - 02:00pm to 03:07pm CDT
Mon, Oct 10, 2022 - 09:00am to 10:07am CDT
Wed, Oct 26, 2022 - 01:00pm to 02:07pm CDT
Wed, Nov 09, 2022 - 10:00am to 11:07am CST
Wed, Nov 30, 2022 - 02:00pm to 03:07pm CST
Fri, Dec 09, 2022 - 09:00am to 10:07am CST
Fri, Dec 23, 2022 - 01:00pm to 02:07pm CST
Fri, Dec 30, 2022 - 11:00am to 12:07pm CST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone who has to create or delegate or facilitate or run meetings
Original Recording Date 10/17/2019
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/30/2019

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Promo Video



Overall:      5

Total Reviews: 20


Alan K

"Great course and not too much detail "

Sarah E - Marion, Iowa

"Jill was great! I learned more than I expected!"

Norman K - WARREN, Michigan

"Very good presentation."

Reynolds A

"The presenter did an excellent job, and was very knowledgeable in this area. "

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