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Live Webcast Replay

Giving Feedback That Delivers Results (alt: Navigating Difficult Conversations)

Total Credits: 1 including 1 Business Management & Organization - Non-technical

Average Rating:
ACPEN Industry Institute |  Practice Management
Jill Schiefelbein
Course Levels:
1 Hour
Product Type:
Live Webcast Replay
Access for 30 day(s) after program date.



Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that simultaneously gets buy-in and results in direct action? In this session, we'll uncover a handful of strategies to drive results with your communication. 

Basic Course Information

Learning Objectives
  • How to keep feedback discussions from getting heated or personal
  • Strategies for communicating your position without coming across as confrontational
  • Common reasons communication fails, and how to avoid them
  • How to create and organize messages for maximum persuasive impact

Major Subjects
  • leadership
  • communication
  • performance 

Course Materials


Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products

Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.


Fri, Dec 09, 2022 - 09:00am to 10:07am CST
Wed, Dec 21, 2022 - 01:00pm to 02:07pm CST
Fri, Dec 23, 2022 - 12:00pm to 01:07pm CST
Wed, Dec 28, 2022 - 01:00pm to 02:07pm CST
Fri, Dec 30, 2022 - 11:00am to 12:07pm CST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone who has to create or delegate or facilitate or run meetings
Original Recording Date 10/17/2019
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/30/2019

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.



Overall:      4.9

Total Reviews: 44


Janet H

"Excellent speaker and conversational presenter. Enjoyed this course and very useful information for all areas of life."

Lisa R

"Thank you for the slides. At one point I thought the speaker stated a key elements was “Missed Meetings” but what she really said was “Missed Meaning.” The slide aided in catching the true intent of her statement. Great communication through a simple visual aid. "

Nancy P

"I wish this course had been available 30 years ago! Great speaker, very helpful information presented fabulously!"

Alan K

"Great course and not too much detail "

Sarah E - Marion, Iowa

"Jill was great! I learned more than I expected!"

Norman K - WARREN, Michigan

"Very good presentation."

Reynolds A

"The presenter did an excellent job, and was very knowledgeable in this area. "

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