Outstanding Client Service: 10 Key Ways to Create Client Satisfaction
Live Webcast Replay

Outstanding Client Service: 10 Key Ways to Create Client Satisfaction and Get Referrals


Total Credits: 4 including 2 Communications and Marketing - Non-technical , 2 Personal Development

Average Rating:
  4   (0 comments)
Category:
ACPEN Industry Institute |  Personal Development
Faculty:
Jonathan Robinson, MA, MFT
Course Levels:
Basic
Duration:
4
Product Type:
Live Webcast Replay
License:
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.

Description

In a competitive economy, CPA's  and their firms need a way to stand out. The best way to do this is to give outstanding service to your clients. In this experiential workshop, you’ll learn skills that lead to dramatic client satisfaction. In addition, you'll learn several specific ways to guarantee you'll get a lot of word of mouth referrals that will lead to a dramatic increase in your number of clients.

Basic Course Information

Learning Objectives
  • Build trust and rapport with your clients, co-workers, and others
  • Negotiate more effectively by using advanced persuasion techniques
  • Stand out as a professional in a way that leads to increased success, satisfaction and referrals
  • Know specific referral strategies that are highly effective

Major Subjects
  • Communicate more powerfully with clients and other CPA's by understanding human behavior • How to judge if your communication is effective in motivating someone • How to get someone to really hear you and how to really hear what someone else is “not saying.” • How to communicate so that someone will happily do what you want
  • How to create trust and get people to like working with you – inside and outside the firm • The 3 most important keys for getting someone to feel rapport with you • Why rapport is so important, and how to use it to profit in your work • How to quickly solve problems with people once you have their rapport
  • Secret techniques that super-successful communicators use • How to persuade people without them knowing they are being persuaded • How Ronald Reagan, Oprah and Bill Clinton are similar, and how you can tap into their "magical abilities." • The three most important keys all successful communicators use
  • How outstanding service can lead to more promotions and/or client development • The art of getting more referrals and turning referrals into clients • Why great service is better for your business in the long run • How to know what’s most important to your client or boss—so you can focus on that

Course Materials

Faculty

Jonathan Robinson, MA, MFT Related seminars and products: 15


Jonathan Robinson is a psychotherapist, best-selling author of ten books, and a professional speaker from Northern California.  For the past 30 years he has spoken to dozens of Fortune 500 companies including Google, Microsoft, Dell Computer, Coca-Cola, and Fed-Ex. Mr. Robinson has made numerous appearances on the Oprah show and CNN, as well as other national TV talk shows. He has reached over 100 million people around the world, and is known for providing his audiences with immediately useful information presented in a fun and entertaining manner.

 

Jonathan speaks regularly to Fortune 500 companies such as Google, Microsoft, Dell, Bank of America, Coca-Cola, and FedEx/Kinko’s. In his public talks and workshops, Jonathan is known for providing his audiences with powerful and immediately useful information in a fun and entertaining manner.


Dates

Tue, May 14, 2019 - 07:00p to 11:00p CDT
Fri, May 17, 2019 - 01:00p to 05:00p CDT
Wed, Jun 05, 2019 - 10:00a to 02:00p CDT
Mon, Jun 17, 2019 - 02:00p to 06:00p CDT
Mon, Jul 22, 2019 - 07:00a to 11:00a CDT
Sat, Jul 27, 2019 - 12:00p to 04:00p CDT
Wed, Aug 14, 2019 - 01:00p to 05:00p CDT
Fri, Aug 23, 2019 - 09:00a to 01:00p CDT
Fri, Sep 13, 2019 - 01:00p to 05:00p CDT
Tue, Sep 17, 2019 - 03:00p to 07:00p CDT
Mon, Oct 14, 2019 - 08:00a to 12:00p CDT
Tue, Oct 29, 2019 - 07:00p to 11:00p CDT
Mon, Nov 18, 2019 - 09:00a to 01:00p CST
Thu, Nov 21, 2019 - 12:00p to 04:00p CST
Sat, Dec 14, 2019 - 08:00a to 12:00p CST
Mon, Dec 23, 2019 - 09:00a to 01:00p CST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For This course is designed for any CPA who wants to increase the number of clients they have, or is interested in raises their rates and dealing with a higher level of service and clientele.
Original Recording Date 02/12/2019
Yellow Book No
Course Developer Jonathan Robinson
Date Added to Catalog 01/14/2019

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

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